Man With a Van Walthamstow Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Walthamstow provides moving, transport and related services to private and business customers within the United Kingdom. By placing a booking with us, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

"Company" means Man With a Van Walthamstow, the provider of removal and transport services.

"Customer" means the person or business making the booking and responsible for payment of the services.

"Services" means any man and van, removal, transport, delivery, loading, unloading, packing, or associated services supplied by the Company.

"Goods" means all items, personal effects, furniture, equipment, belongings or materials handled, transported or stored as part of the Services.

"Service Address" means any collection or delivery address specified by the Customer, including any property, building, flat, office or commercial premises.

2. Scope of Services

The Company provides man and van and removal services primarily within Walthamstow, surrounding areas and across the United Kingdom. Services may include the supply of vehicles, drivers, porters, and equipment suitable for household moves, flat moves, small office relocations and item transport.

The precise scope of the Services for each booking will be confirmed at the time of quotation or booking, including the vehicle size, number of staff, estimated duration and any special requirements agreed between the Company and the Customer.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company’s accepted communication methods. A booking is not confirmed until it has been expressly accepted by the Company and the Customer has received a booking confirmation setting out the key details of the service.

3.2 The Customer is responsible for providing accurate information, including collection and delivery addresses, access conditions, floor levels, parking arrangements, the approximate quantity and nature of the Goods, and any heavy or unusual items such as pianos, safes or large appliances.

3.3 The Company reserves the right to amend the quoted price or decline a booking if it becomes apparent that the information given by the Customer was incomplete or inaccurate, or if the Service cannot be carried out safely or lawfully.

3.4 Quotations are normally based on the information provided by the Customer and are valid for a limited period as stated in the quotation. Quotations may exclude additional charges such as congestion charges, tolls, parking costs, waiting time, or charges incurred due to access restrictions, unless otherwise stated.

4. Customer Responsibilities

4.1 The Customer must ensure that they, or an authorised representative, are present at the collection and delivery addresses at the agreed times to oversee the move, give instructions, and sign any relevant documentation.

4.2 The Customer must ensure that the Goods are properly prepared and packed for transport, unless the Company has explicitly agreed to provide packing services. Fragile or high-value items should be clearly labelled and appropriately protected.

4.3 The Customer is responsible for ensuring that access to both collection and delivery points is suitable for the size of vehicle booked and that any necessary permissions, permits or parking arrangements are in place before the Services commence.

4.4 The Customer warrants that the Goods do not include prohibited items, including but not limited to illegal substances, firearms or weapons, live animals, perishable goods, hazardous materials, or items that may present a health or safety risk.

5. Payments and Charges

5.1 The price for the Services will be as stated in the quotation or booking confirmation. Charges may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.

5.2 The Company reserves the right to request a deposit or full payment in advance to secure a booking. Any deposit amount and due date will be confirmed to the Customer at the time of booking.

5.3 Unless otherwise agreed, any outstanding balance is payable immediately upon completion of the Services. Payment methods accepted by the Company will be communicated to the Customer before the booking date.

5.4 Additional charges may apply for delays caused by the Customer, extended waiting times, extra labour, extra journeys, unexpected access issues, or any change to the agreed specification of the Services on the day.

5.5 Where payment is not received by the due date, the Company may charge interest on overdue sums and reserves the right to suspend or cancel any further Services until payment is made in full.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 The Company may apply cancellation charges on the following basis unless otherwise stated in writing:

a. Cancellation more than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or held as credit at the Company’s discretion.

b. Cancellation between 7 days and 48 hours before the scheduled service date: the Company may retain part or all of any deposit, and may charge a reasonable administration fee.

c. Cancellation less than 48 hours before the scheduled service date or on the day of service: the Company may charge up to 100 percent of the estimated service cost.

6.3 Where the Customer requests significant changes to the booking, including date, time, location, or service requirements, the Company will endeavour to accommodate these changes, but cannot guarantee availability. Revised charges may apply.

6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other events affecting safety or feasibility. In such cases, the Company will offer a rescheduled date or a refund of any pre-paid amounts, but will not be liable for any consequential loss.

7. Access, Parking and Delays

7.1 The Customer is responsible for ensuring that there is suitable parking available for the Company’s vehicle at both collection and delivery addresses. Any permits or prior authorisations required from local authorities or property managers are the Customer’s responsibility.

7.2 The Customer will be liable for any parking fines, penalties or additional charges incurred as a direct result of inadequate parking arrangements or instructions at the Service Address.

7.3 If access is restricted due to narrow roads, low bridges, weight limits, height limits, internal staircases, or other obstacles, the Customer must inform the Company in advance. The Company reserves the right to adjust the quotation or refuse to move certain items if safe access cannot be guaranteed.

7.4 The Company is not liable for delays caused by factors outside its reasonable control, including but not limited to traffic conditions, road closures, weather, police or local authority actions, or delays caused by the Customer’s actions or inactions.

8. Handling of Goods and Customer Cooperation

8.1 The Customer must ensure that all Goods are ready to be moved at the agreed start time, unless the Company has agreed to provide packing and dismantling services.

8.2 The Company will take reasonable care when handling and transporting Goods. However, the Customer should point out any fragile, unusually heavy, valuable or delicate items before loading begins.

8.3 The Customer agrees not to obstruct or interfere with the staff of the Company while they are performing the Services, and must follow any reasonable health and safety instructions given by the Company’s staff.

8.4 The Customer must ensure that any appliances are disconnected, defrosted and drained prior to moving. The Company will not be responsible for any damage arising from appliances being transported in a connected or non-prepared state.

9. Waste and Environmental Regulations

9.1 The Company is not a waste disposal contractor and will only remove and transport items that are lawful and safe to carry. The Company will not carry hazardous waste, clinical waste, flammable liquids, gas cylinders, chemicals, or any materials classified as controlled waste without prior written agreement.

9.2 Where the Service includes the removal of unwanted items, the Customer confirms that they have the right to dispose of those items and that such disposal does not breach any lease, tenancy or local authority regulations.

9.3 The Company will comply with applicable UK waste and environmental regulations. Where items are taken for disposal or recycling, they will be delivered only to authorised facilities or transfer stations.

9.4 The Customer is responsible for any costs, fines or penalties that arise if they attempt to use the Company to dispose of prohibited or unlawful waste, or if the Customer misdescribes the nature of items for disposal.

10. Exclusions and Limitations of Liability

10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be excluded under UK law.

10.2 Subject to paragraph 10.1, the Company’s liability for loss of or damage to Goods, or for any other loss arising out of or in connection with the Services, shall be limited to a reasonable amount taking into account the value of the Goods and the price paid for the Services. The Customer is advised to arrange their own insurance cover where appropriate.

10.3 The Company will not be liable for:

a. Loss or damage caused by the Customer’s failure to adequately pack or protect the Goods unless the Company has agreed in writing to provide packing services.

b. Loss or damage arising from inherent defects or vice in the Goods, including but not limited to wear and tear, defective design, or faulty construction.

c. Loss of profits, loss of business, loss of data, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.

d. Loss or damage to cash, jewellery, precious metals, stones, watches, important documents or items of exceptional value unless such items have been specifically declared and agreed in writing prior to the move.

10.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, within 7 days of completion of the Services, providing full details of the alleged loss or damage.

11. Insurance

11.1 The Company will maintain appropriate insurance cover as required by UK law for the operation of its vehicles and business.

11.2 The Customer acknowledges that the Company’s standard insurance may not cover all risks associated with the move and that it is the Customer’s responsibility to obtain additional cover if required, particularly for high-value or fragile items.

12. Complaints and Disputes

12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company at the earliest opportunity to allow the Company a reasonable chance to resolve the issue.

12.2 The Company will investigate complaints fairly and promptly. The Customer agrees to cooperate with any reasonable requests for information or evidence in relation to a complaint.

12.3 If a dispute cannot be resolved directly between the parties, either party may pursue their rights through the appropriate UK legal channels.

13. Personal Data and Privacy

13.1 The Company may collect and process personal data relating to the Customer for the purposes of handling bookings, providing the Services, processing payments and meeting legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not share such data with third parties except where necessary for the performance of the Services, compliance with the law, or with the Customer’s consent.

14. Amendments to Terms and Conditions

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will take effect from the date they are published or otherwise communicated to the Customer.

14.2 The Terms and Conditions in force at the time of the Customer’s booking will apply to that booking, unless a change is required by law or by agreement between the parties.

15. Severability

15.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, in whole or in part, that provision will be treated as deleted to the extent necessary, and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man With a Van Walthamstow, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.