Man With a Van Walthamstow Privacy Policy

This Privacy Policy explains how Man With a Van Walthamstow collects, uses, stores and shares personal data about its customers and prospective customers. It applies to all Man With a Van Walthamstow customers in the local service area who contact us, request a quote, make a booking, use our services, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in accordance with the United Kingdom General Data Protection Regulation, the Data Protection Act 2018, and other applicable data protection laws. Please read this Privacy Policy carefully to understand how we process your personal data and the rights you have.

1. Data Controller

Man With a Van Walthamstow is the data controller in respect of the personal data collected about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in compliance with applicable data protection laws.

2. Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identity and contact details, such as your name, address, postcode, and general location within our service area, as well as contact details you choose to provide, such as email address and any other communication channel details you use to contact us.

Service and booking information, such as details of your removal or transport needs, collection and delivery addresses, access information for properties, dates and times of bookings, inventory descriptions, and any special instructions you provide.

Communication data, including information contained in emails, messages, and any verbal information recorded in written form when you contact us to request a quote, make a booking, or ask a question.

Payment related information, such as payment method and transaction details. We do not store full card numbers or sensitive payment credentials when external payment processors are used, but we may receive confirmation that payment has been authorised or declined and other non-sensitive payment references.

Technical and usage information, where applicable, such as date and time of your contact and basic technical identifiers needed to operate and secure our online presence. We do not seek to identify individuals from this information unless required for security or legal reasons.

3. How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, message, online form, or any other communication method you choose to use, when you request a quote or make a booking, and when you use our services on the day of your booking.

We may also generate data about you during the course of providing our services, for example notes regarding access arrangements or specific service requirements. In some cases, we may receive information about you from third parties, such as when another person makes a booking on your behalf or provides your contact details as the point of contact at a property.

4. Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as when providing a quote, confirming a booking, delivering removal or transport services, or handling payments and invoices.

Legitimate interests. We may process your data where this is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. This includes managing our schedule and resources, improving our services, handling enquiries and complaints, and maintaining records for business administration and security.

Legal obligations. We process certain personal data in order to comply with legal obligations, such as record keeping for tax and accounting purposes, responding to lawful requests from authorities, and complying with applicable transport and safety regulations.

Consent. In limited cases, we may rely on your consent to process your personal data, for example in relation to specific optional communications where consent is required. Where we rely on consent, you may withdraw it at any time by contacting us.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes for our services and respond to your enquiries.

To set up and manage bookings, including confirming dates and times, planning logistics, and communicating with you before, during, and after a job.

To carry out removal and transport services safely and efficiently, including accessing properties and handling your items in line with your instructions.

To process payments, issue invoices, and manage any refunds or outstanding balances.

To maintain business and financial records, manage our operations, and improve our services based on feedback and usage patterns.

To handle disputes, complaints, and legal claims, and to protect our rights, property, and safety, as well as those of our customers and third parties.

To comply with legal and regulatory requirements applicable to our business.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we retain booking and transaction records for a period that allows us to respond to any queries, disputes, or legal claims, and to meet our tax and accounting obligations. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

7. Data Processors and Sharing of Data

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These processors may provide services such as payment processing, accounting support, secure data storage, and communication or scheduling tools. When using processors, we ensure that appropriate contractual and technical safeguards are in place so that your personal data is processed only according to our instructions and in compliance with data protection law.

We may also share your personal data with professional advisers, such as accountants or legal advisers, where necessary for the purposes of obtaining professional services and complying with our legal obligations, and with authorities or regulatory bodies where we are required to do so by law or where disclosure is necessary for the prevention or detection of crime.

We do not sell your personal data to third parties. We do not routinely transfer your personal data outside the United Kingdom or European Economic Area. In the event that a transfer outside these areas becomes necessary, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law.

8. Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include limiting access to personal data to those staff and processors who need it for legitimate business purposes and ensuring that they are subject to confidentiality obligations.

While we use reasonable efforts to protect your personal data, no system can be completely secure. You are encouraged to take care when sharing personal information with us and to notify us promptly if you believe your data may have been compromised.

9. Your Data Protection Rights

Under data protection law, you have a number of rights relating to your personal data. These include:

The right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how it is used.

The right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

The right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.

The right to object. You may have the right to object to our processing of your personal data based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds to continue.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it is transmitted to another controller where technically feasible.

You also have the right to lodge a complaint with the Information Commissioner s Office if you are concerned about our handling of your personal data. We encourage you to contact us first so we can try to resolve your concerns.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. Any updated version will apply to all ongoing and new interactions with Man With a Van Walthamstow from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.